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Listening For Leaders: Ask the Question, Discover the Need, Win the Trust
Start Date (Local)
5/23/2014 12:00:00 PM Eastern (EST/EDT)
5/23/2014 3:30:00 PM Eastern (EST/EDT)
Field of Study
Personal Development -- 4 Credits
There is no more powerful skill in building enduring and profitable relationships -- with clients, members of your firm and others in your life -- than listening. Yet listening is incredibly difficult, even if you are trying hard. This course teaches tips and tricks for mastering this most difficult and rewarding skill.
* Help participants understand why it is so difficult to listen and outline skills to enhance professional and personal relationships by increasing listening performance * Become a more effective leader, team member and opportunity developer * Learn how to probe for a client's or colleague's real needs so you can add value more effectively and build stronger relationships * Develop skills in resolving objections and overcoming resistance